Network Operations & Help Desk

services - Network Operations & Help Desk

As your agency's core business processes become increasingly dependent on network services, effective network management becomes essential to meeting your business objectives. SunTek Enterprises utilizes an integrated approach that unifies all levels of network management--service level, configuration, change, capacity, and availability--to provide a stable set of network services aligned with the needs of the business.

SunTek Enterprises understands that the critical aspects of network operations involve sustaining network reliability and availability and securing continuous access to your data systems. SunTek Enterprises monitors network performance and availability, properly installs updates/patches, recommends upgrades to improve performance and availability, and mitigates outages. We also ensure that your network, data and information is protected from accidental or malicious security breaches.

We offer a full suite of network services to provide reliable and secure connectivity from desktop, to server, to LAN, to WAN and to enterprise-wide operations that support the IT environment. Small or large local area networks, wide-area networks, or enterprise-wide communication capabilities are delivered by our network services. Your information is only as valuable as your ability to access, retrieve, view, and use it. We ensure that connectivity is maintained and your communication capabilities continue without interruption.

    Our network operations, management and help desk services include:
  • Evaluation and planning
  • Requirements analysis
  • Network design and architecture
  • Communication protocols
  • Integration services
  • Network management systems and services
  • Client support services

SunTek Enterprises utilizes a holistic approach that consists of a set of practices, tools, and protocols used to operate, administer, and prosuninfocomm networking services. Elements of this approach include:

  • Proactive performance management
  • Effective security management to comply with agency and Federal policies
  • Topology planning to support efficient routing and fault tolerance
  • Bandwidth and load balancing management
  • Efficient pro-suninfocomm of new requirements
  • State data and activity logging monitoring
  • Creation and implementation of QoS policies to support latency sensitive applications, such as VOIP and videoconferencing

SunTek Enterprises network experts provide critical services to ensure that your infrastructure operates efficiently, reliably and cost effectively. SunTek Enterprises's infrastructure management capabilities include:

  • Fine tuning network configuration to leverage existing capacity and maximize infrastructure investment
  • Contract management with commercial and government-wide vehicles
  • Asset tracking and configuration management to achieve compliance goals
  • Financial management utilizing accounting systems for fixed-cost and charge-back models
  • Cyber security support from policy creation through execution, including disaster recovery,
  • Intrusion protection, vulnerability testing, and compliance auditing

We offer network monitoring expertise for a variety of commercial and open-source frameworks including:

  • Blue Coat
  • scoWorks
  • Fluke Networks
  • SNMPc
  • OpenView
  • Nagios
  • ProCurve
  • Snort