Technical Services

services - Technical Services

SunTek Enterprises Technical Services Group (TSG) provides professional services specializing in designing, building, implementing, supporting, and securing high-availability environments and data communication networks (wired and wireless). Our staff includes technologist and computer specialists, automation technologists, engineers, architects and systems administrators familiar with the challenges and responsibilities of managing large, multi-platform, mission-critical environments.

Enterprise IT Support & Consolidation

Federal regulations mandating more efficient and profitable information technology operations can be met by consolidating these resources. The SunTek Enterprises Enterprise Consolidation Services can help business move from an IT environment divided by disuninfocomms to an integrated system, resulting in increased efficiency and reduced costs.

Managed Service Desk Solutions

With SunTek Enterprises’s service desk solutions, we provide your users with the comprehensive IT support, technology, and expertise they need to do their jobs and keep your business running smoothly. We provide life-cycle incident management including:

  • Incident detection and reporting
  • Incident classification and initial support
  • Investigation and diagnosis
  • Resolution and recovery
  • Incident closure


With a staff of highly trained service desk technicians, SunTek Enterprises offers a proven track record of success, reliability, and in solving IT challenges quickly and cost-effectively. Because we understand the importance and necessity of industry standards, we embrace ISO (International Organization for Standardization) standards, SOX (Sarbanes Oxley Act) compliance, and ITL (Information Technology Infrastructure Library) framework principles in our services.

Systems Engineering & Integration

Redundant software and hardware systems, such as human resources, finance, or other back-office applications, can be integrated into a comprehensive service-oriented architecture that can saves your business time and money. The SunTek Enterprises Systems Engineering and Integration experts know how to introduce the technologies and processes that can help your business operate more efficiently. SunTek Enterprises can successfully manage projects of varying scope, from a small-scale software application to a full enterprise resource planning system.

    Our Systems Engineering and Integration services include:
  • Full life cycle engineering
  • Requirements analysis
  • Architecture design and review
  • COTS/GOTS integration


Management Consulting/Program Management Support

The foundation of the SunTek Enterprises management discipline is building and maintaining relationships and open communication with each client to ensure that we meet achieve business goals and objectives. We aim to:

  • Learn, establish, and quantify client expectations associated with the contract performance
  • Establish metrics that measure contract performance against expectations
  • Improve service delivery performance throughout the partnership


SunTek Enterprises enhances the Project Management Institute’s (PMI) methodologies and ITIL v3 best practices with our decades of experience. The result—we exceed client expectations by completing projects and task orders on time, on budget, and in compliance with industry specifications and the client’s requirements.

    Our Management Consulting/Program Management Support services include:
  • Logistics support
  • Business process improvement/reengineering (BPI/BPR) including ITIL v3
  • Change management
  • Knowledge management
  • Program planning and control services
  • Quality assurance and control
  • Enterprise architecture
  • Configuration management


Our Approach & Benefits

SunTek Enterprises’s Enterprise IT Consolidation experts assemble an Integrated Product Team (IPT) that includes focuses on achieving project milestones throughout the process and avoiding work disruptions. We assess your businesses current situation to gain a thorough understanding of constraints, such as security regulations, geographical issues, and budget. Based on this assessment, SunTek Enterprises’s experts develop a project plan that details incremental changes, plot hardware and software consolidation, outline technology infrastructure connections between multiple locations, consolidate data warehouses for improved data storage, establish a single service desk to handle multiple locations, and unify server and remote desktop management.

SunTek Enterprises designs a single enterprise-wide architecture that runs the network backbone in accordance with government-mandated performance guidelines. The changes to the IT infrastructure are seamless, avoiding service interruptions to remain transparent to end users. Because communication throughout the consolidation is essential, we keep the ITP apprised of developments. We keep you updated on our progress, milestones and achievements throughout the consolidation, and as a result:

  • Deliver better service and quicker response
  • Limit security holes and detect intrusions
  • Implement right governance to control your budget
  • Remain compliant with Federal regulations
  • Reduce costs